Return, Refund & Replacement Policy
Studio64 offers a customer-friendly 30-day return policy. However, due to the nature of customized products, items cannot be returned or exchanged unless they are damaged, defective, or incorrectly printed due to our error.
Conditions for Return or Refund
To request a return or refund, please ensure the following conditions are met:
A request must be raised within 24 hours of receiving the product.
The request must include your Order ID, photographic evidence, and a valid reason for the return.
If the request is approved, return shipping will be arranged by Studio64.
The product must be returned in its original condition, with all packaging and tags intact.
Any tampering, damage, or misuse of the product may make it ineligible for return or refund.
Valid Scenarios for Refund or Replacement
Refunds or replacements will be considered only under the following circumstances:
The product received is completely different from the item ordered.
The product is damaged or defective upon delivery.
There are visible printing errors that differ from the final approved preview.
Return Timeline
Approved returned products must reach us within 14 days of approval.
Refund Process
Refunds will be issued to the original payment method.
Once approved, refunds will be processed within 7 working days.
In certain situations, partial refunds may be issued depending on the nature or extent of the issue.
Additional Terms
Products purchased during discounts or promotional offers may be subject to different return conditions.
Studio64 reserves the right to approve or reject refund requests after inspection and verification of the returned product.
Issues caused by incorrect customization details provided by the customer will not be eligible for refund or replacement.
Contact for Returns
If you need to request a return or replacement, please contact us:
Email: studio64.india@gmail.com
Phone / WhatsApp: +91 9004238072
Important:
Please carefully review and confirm all personalization and customization details before placing your order to avoid errors or disputes.